At Shelter, we work hard to provide top-notch service. We believe our exceptional customer service is one of our greatest strengths. Thanks to the responses from Shelter's customers to their U.S. Auto Insurance study, J.D. Power has ranked Shelter Insurance® "Highest in Customer Satisfaction among Auto Insurers in the Central Region." This study asked customers to provide feedback about their overall satisfaction with their auto insurance company in the following study factors (in alphabetical order): billing process and policy information; claims; interaction; policy offerings; and price. Shelter scored well across the factors and was ranked first in Price, as well as Billing Process and Policy Information. Our employees and agents are thrilled to again receive this prestigious award, especially since it's a result of our customers sharing their positive experience with J.D. Power.
“We believe winning this award multiple times shows our commitment to hard work and customer satisfaction,” said Matt Moore, CEO of the Shelter Insurance Companies. “It’s a testament to our agents and employees living one of our core beliefs, and that’s to provide top-notch service, day in and day out.”
“We appreciate our employees and agents whose hard work and focus have made this award possible,” said Randa Rawlins, President of the Shelter Insurance Companies. “We are also grateful to our customers who continue to place their trust in us. We continually set high expectations for ourselves to provide the best service."
Thank you for your vote of confidence. We'll keep up the good work! Read more about this award.
For J.D. Power 2021 award information, visit jdpower.com/awards