At Shelter, we believe our exceptional customer service is one of our greatest strengths. Focusing on taking care of our customers has paid off again with our fifth overall J.D. Power honor. Leading global market research company J.D. Power has announced that Shelter Insurance® ranked Highest in Customer Satisfaction among Auto Insurers in the Central Region. Shelter received this honor in 2016, 2018, 2019, 2021 and 2022.
“Receiving this award again is extremely important because it highlights the trust our customers place in us,” said Randa Rawlins, President and CEO of the Shelter Insurance Companies. “We appreciate their positive responses to the J.D. Power survey. I’m grateful to all of our agents and employees for their continued hard work and focus on providing exceptional customer satisfaction."
The study asked customers to provide feedback about their experience with their auto insurance company in the following factors (in alphabetical order): billing process and policy information; claims; interaction; policy offerings; and price. Shelter scored well across the factors and was ranked first in Interaction, Policy Offerings, Billing Process and Policy Information. More about the study can be found at www.jdpower.com/awards.
We appreciate our customers’ continued confidence in us and we'll we work hard to provide top-notch service. Read more about this award.
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For J.D. Power 2022 award information, visit jdpower.com/awards