Claims Central

When someone purchases insurance, they don’t expect to make a claim. Any claim, large or small, can be stressful, but hopefully information about how the process works can ease your concerns.

Shelter’s team of claims adjusters is ready to assist with your claim. Whether you’re a Shelter customer or not, we are proud of our award-winning customer service. During the pandemic we are using technology and social distancing techniques to help keep you safe as well as take care of your claim.

Reporting your claim is easy. Simply call 1-800-SHELTER (1-800-743-5837) or file online. Shelter customers who have a My Shelter account can file there as well.

• You Have an Auto Claim

  

  From something as small as a chip in your windshield to a multi-car accident, here’s what you can expect when you need to make an auto claim.

  What to Expect

• You Have a Home Claim

  

  From hail damage to a house fire, home claims can be varied. If you need to make a home claim, here’s what to expect.

  What to Expect

• Help Keep Everyone’s Costs Down

  

  Insurance fraud is a felony that causes insurance costs to go up for everyone. If you suspect someone of insurance fraud, here’s what to do.

  Prevent Fraud