2019 | Shelter Insurance®

Company News

J.D. Power Ranks Shelter Insurance® #1 for Third Time in Four Years


COLUMBIA, MO – June 11, 2019 – Leading global market research company J.D. Power has announced that Shelter Insurance® ranked "Highest in Customer Satisfaction among Auto Insurers in the Central Region" on their 2019 U.S. Auto Insurance Study. Shelter received this honor in 2016 and 2018 as well. This study asked customers to provide feedback about their overall satisfaction with their auto insurance company in the following study factors: Interaction, Policy Offerings, Price, Billing Process and Policy Information, and Claims.*

"Our customers have made this award possible." said Rick Means, CEO and Chair of the Board of Directors of the Shelter Insurance Companies.  "We continue to set high expectations for ourselves, so receiving this award three of the last four years is very exciting.  This would not be possible without the hard work of our agents and employees and we thank them for their efforts.  We are also grateful to our customers for their continued trust."

The study is based on evaluations from 3,447 customers across 20 different auto insurance brands, 14 of which were rank eligible in the Central Region. The study was fielded in February 2019 – April 2019. More about the study can be found in the J.D. Power press release, and you can view the study results here.


Shelter Insurance® is a group of companies with four personal lines property and casualty companies, a reinsurance company, and a life insurance company. Shelter markets through Shelter Insurance®, AmShield Insurance®, Haulers Insurance, Say Insurance® and offers auto, home, life, farm and business insurance services to customers in 21 states. The firm’s corporate headquarters is in Columbia, Missouri and more information is available at ShelterInsurance.com. For more information, contact Jay MacLellan, Director of Public Relations at 573-214-4393.

*Shelter Insurance® received the highest score in the Central Region of the J.D. Power 2019 U.S. Auto Insurance Study of customers' satisfaction with their auto insurance provider. Your experiences may vary. Visit jdpower.com/awards or www.ShelterInsurance.com/JDPower.