2018 | Shelter Insurance®

Company News

J.D. Power Ranks Shelter Insurance® #1 for Second Time in Three Years


COLUMBIA, MO – June 18, 2018 – Leading global market research company J.D. Power has announced that Shelter Insurance® ranked "Highest Customer Satisfaction among Auto Insurers in the Central Region, 2 out of 3 Years" on their U.S. Auto Insurance Study. Shelter received this honor in 2016 as well. This study asked customers to provide feedback about their overall satisfaction with their auto insurance company in the following study factors: Interaction, Policy Offerings, Price, Billing Process and Policy Information, and Claims.*

"We're thrilled to receive this recognition from our customers," said Rick Means, CEO and Chair of the Board of Directors of the Shelter Insurance Companies.  "To receive this two out of the last three years is a testament to the importance we have placed on exceptional customer service.  We appreciate the hard work of the agents and employees who made this possible and are grateful to our customers for their trust."

The study is based on evaluations from 3,595 customers of 14 Central Region auto insurers. The study was fielded in February 2018 – April 2018. More about the study can be found in the J.D. Power press release, and you can view the study results here.

The Shelter Insurance Companies offer auto, home, life, farm and business insurance services to customers in 18 states via a network of local insurance agents. Shelter is rated an FSR of "A" (Excellent) by A.M. Best. For more information, contact Jay MacLellan, Director of Public Relations at 573-214-4393.

*Shelter Insurance received the highest score in the Central region of the J.D. Power 2018 U.S. Auto Insurance Study of customers' satisfaction with their auto insurance provider. Your experiences may vary. Visit jdpower.com/awards or www.ShelterInsurance.com/JDPower.