2016 | Shelter Insurance®

Company News

J.D. Power Ranks Shelter Insurance®


COLUMBIA, MO – June 23, 2016 – Leading global market research company J.D. Power has announced that Shelter Insurance® ranked “Highest in Customer Satisfaction among Auto Insurers in the Central Region" on their U.S. Auto Insurance Study. This study asked customers to provide feedback about their overall satisfaction with their auto insurance company in the following study factors:  Interaction, Policy Offerings, Price, Billing Process and Policy Information, and Claims.*

"We're thrilled that our customers rated us so highly in this study," said Rick Means, President and CEO of the Shelter Insurance Companies.  "We appreciate the hard work of the agents and employees who made this possible and are grateful to our customers for their trust."

The study measures customer satisfaction on a 1,000 point scale, and Shelter scored 819—the highest in the Central region. More about the study can be found in the J.D. Power press release, and you can view the study results here. 


The Shelter Insurance Companies offer auto, home, life, farm and business insurance services to customers in 18 states via a network of local insurance agents. Shelter is rated an FSR of “A” (Excellent) by A.M. Best. For more information, contact Jay MacLellan, Director of Public Relations at 573-214-4393.

*Shelter received the highest numerical score among 15 providers in the Central Region in the J.D. Power 2016 U.S. Auto Insurance Study, based on 44,681 total responses measuring the experiences and perceptions of consumers with their auto insurer, surveyed January- March 2016. Your experiences may vary. Visit jdpower.com