24/7 Roadside Assistance
At Shelter, we believe safety should be built into every policy, so we’ve added roadside assistance provided by Agero to our auto policies at no additional charge.
Battery Jump Start
Flat Tire Service
These are just a few services this roadside assistance service provides*. Roadside Assistance is available 24/7 and pays for services up to $100 per incident. You can purchase additional limits if needed, just ask your Shelter Agent.
*Although the services offered are broad, restrictions do apply. See your policy for details.
How much Roadside Assistance coverage can I receive?
Each Shelter Policy includes Roadside Assistance coverage up to $100 per incident.
What’s not covered under Roadside Assistance?
Cost of parts, services done by a repair shop, and towing due to illegal parking, impoundment, or other legal violations are not covered.
Is this service directly through Shelter?
Shelter works with Agero, a service provider, to provide 24/7 roadside assistance to our policyholders.
Can I receive Roadside Assistance if I’m in an accident?
If you’re involved in an accident, report a claim and the vehicle towing will be handled through the claims process if you have the required coverage. If you need to file a claim, you can do so by calling 1-800-SHELTER (1-800-743-5387) or logging on to your My Shelter account to report it. You can also file a claim through the My Shelter app.